Privacy Policy

We may change this Privacy Policy from time to time. When we do, we will post the revised Policy on this page with a new effective date. Changes become effective when posted. By continuing to use the Site after changes are posted, you accept the revised Policy.

The Services are intended only for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 16 without verifiable parental consent.

1. Categories of Information We Collect

We may collect the following categories of information when you use our Services.

1.1 Information You Voluntarily Provide

This includes contact information (such as your name, email address, or any other information you choose to provide), for example when you contact us, subscribe to updates, or submit a form on our Site.

1.2 Communications

We receive information you may provide through our Services (e.g., feedback or inquiries) and communications between you and us, such as emails or messages. We do not record calls.

1.3 Information Collected Automatically

When you use our Services, we may automatically collect certain internet information, such as IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data. This information is collected through web technologies including cookies, web beacons, JavaScript, and other similar technologies (collectively, “Web Technologies”).

1.4 Online User Activity

We use third-party analytics tools (such as Google Analytics) to measure traffic and usage trends. These tools may capture:

• Usage details — date, time, length of visits, pages accessed, frequency, referring addresses
• Device information — IP address, device type, unique device identifier, operating system, browser type
• Location information — approximate location based on IP address or when you provide device location access
• Session information — page visits, time spent per page, and interactions with our Site

1.5 Account Information

If you create a user account on our Site (voluntarily, as part of our resource-matching tools), we collect the information you provide during registration, including your email address, chosen username, and password (stored in encrypted form). We also collect activity data associated with your account, including which resources you have viewed, saved, reacted to, or marked with a status (such as “Applied” or “Approved”). This information is stored on our servers and used solely to provide personalized features within the Site.

1.6 Push Notification Data

If you choose to subscribe to browser-based push notifications, we collect your browser’s push notification token (a unique identifier issued by your browser/device). We use this token to deliver notifications to your browser. We do not share push notification tokens with third-party advertisers. You may withdraw your consent and unsubscribe at any time (see Section 5.5 below).

1.7 Third-Party Sources

We may receive information about you from third parties, such as advertising partners or analytics providers.

2. How We Use Your Information

2.1 Essential Purposes

We may use information we collect as necessary for the following essential purposes:

• To comply with applicable legal requirements, industry standards, contractual obligations, and our policies
• To detect, prevent, or investigate fraud and suspicious or illegal activity
• To enforce our Terms & Conditions and other legal terms
• To evaluate, negotiate, or conduct a merger, sale, or other transfer of all or any portion of our business or assets (“Business Transactions”), in which your personal information may be among the assets transferred
• To protect our rights, privacy, safety, property, operations, or security, and that of our users and others
• To pursue available remedies or limit damages

2.2 Customer Experience Purposes

We may additionally use your information to:

• Provide you with information and resources you have requested
• Send educational updates or resource guides you have opted into receiving
• Provide personalized content through our website or email
• Notify you about changes to our content or Services
• Operate and improve the functionality of our Site and operations
• Conduct testing, research, analysis, and improvement of our Services
• Monitor metrics such as number of visitors, traffic, and demographic patterns

2.3 Online User Purposes

Information collected via Web Technologies is used to understand our audience, improve the user experience, monitor the performance of our Site, and enhance security. It may also be used for interest-based advertising.

3. How We Disclose Your Information

We may disclose personal information, for the purposes noted above, to the following categories of entities:

• Legal affiliates under our control or common control with us
• Service providers and contractors who provide technology, hosting, infrastructure, customer service, or email delivery services to us
• Advertising and marketing partners who may market products, services, or assistance resources that may be relevant to you
• Data analytics providers who help us analyze traffic and usage of our Site
• External parties (including government agencies) to comply with legal requirements, including regulatory, court, and law enforcement demands
• External parties in the event of any evaluation, negotiation, or completion of any Business Transaction

We do not sell personal information to data brokers. We may share information with advertising partners for targeted advertising purposes as described in Section 5. We do not share your information with government benefit agencies, as we have no affiliation with them.

4. How We Store Your Information

By using our Services, you consent to the transfer and use of your personal information anywhere our Services or service providers maintain facilities, consistent with this Privacy Policy. We keep personal information at least as long as necessary for business purposes, our retention policy, and legal requirements.

Although we implement commercially reasonable administrative, physical, and technical security measures designed to protect your personal information, we cannot guarantee that information will not be accessed, disclosed, altered, or destroyed.

Information you send to us electronically may not be fully secure during transmission. We recommend you not use unsecured channels to communicate sensitive or confidential information.

5. Your Privacy Choices

5.1 Privacy Rights

Residents of certain states may have the following rights with respect to their personal information under applicable state laws. To exercise any right, email us at support@familyhelpresources.com.

• Right to Access — You may request access to the personal information we have collected about you.
• Right to Correct — You may request correction of inaccurate personal information.
• Right to Delete — You may request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Appeal — If we decline your request, you may submit an appeal by emailing support@familyhelpresources.com.
• Right to Non-Discrimination — You have the right to be free from discrimination for exercising your privacy rights.

To protect your information, we may ask you to verify your identity before processing your request.

5.2 Right to Opt Out of Sale/Sharing

We may share your personal information with certain third parties for advertising purposes, which may constitute a “sale” or “sharing” under applicable state privacy laws. You can opt out by emailing support@familyhelpresources.com with the subject line “Do Not Sell or Share My Information.”

5.3 Cookies

We use cookies, such as Google Analytics, to analyze traffic and participate in interest-based advertising. You can limit data shared via tracking cookies by:

• Rejecting Cookies — Most web browsers allow users to reject cookies, though doing so may affect your experience.
• Browser Tools — You may use browser settings or extensions to block third-party tracking.
• Global Privacy Control — We respond to Global Privacy Control (GPC) signals.

5.4 Emails

You can opt out of receiving promotional emails from us by clicking the “unsubscribe” link within any email. You may need to submit a separate opt-out request for each email address you have shared with us.

5.5 Push Notifications

If you have subscribed to browser push notifications, you may unsubscribe at any time using any of the following methods:

• Browser Settings — Go to your browser’s site settings (usually found by clicking the lock icon in the address bar) and revoke notification permissions for FamilyHelpResources.com.
• Device Settings — On mobile devices, you can manage notification permissions in your device’s application settings.
• Email Request — Email us at support@familyhelpresources.com and we will remove your push token from our system.

Revoking push notification permission does not affect your ability to use the Site or any other service we offer.

5.6 User Account Data

If you have created a user account, you may request deletion of your account and all associated activity data (saved resources, reactions, statuses, notes) by emailing support@familyhelpresources.com with the subject line “Delete My Account.” We will process your request within 30 days.

6. Advertiser & Affiliate Disclosure

FamilyHelpResources.com is advertiser-supported. Some of the resources, products, and services featured on this Site are provided by companies that compensate us when you click on their links or submit an application or inquiry. This compensation may influence which resources are featured and how they are presented, but it does not affect our commitment to providing accurate and helpful information.

In accordance with the U.S. Federal Trade Commission (FTC) guidelines (16 C.F.R. Part 255), we disclose that:

• Some links on this Site are affiliate or sponsored links. We may earn a commission or referral fee if you click a link and take an action (such as submitting an application) with a featured provider.
• This compensation comes at no additional cost to you.
• We do not guarantee approval, eligibility, or any specific result from any resource featured on this Site.
• Featured resources are not ranked solely on merit; advertiser relationships may influence placement.

We are not a lender, broker, financial advisor, credit counselor, or government agency. Always review the full terms and conditions of any financial product directly with the provider before applying.

Our Site contains links to third-party websites, including government agency sites, nonprofit organizations, and other resources. These third-party sites are not subject to this Privacy Policy, and we are not responsible for their practices or content. Your browsing and interactions on any third-party site are subject to that site’s own rules and policies.

Linking to a government or nonprofit website does not imply any affiliation with, endorsement by, or relationship with that agency or organization.

8. Additional Information for California Residents (CCPA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (as amended, “CCPA”). The following table describes the categories of personal information we collect, the sources, purposes, and with whom it is shared.

8.1 Retention

The length of time we retain personal information depends on: (i) legal and regulatory retention requirements; (ii) the time needed to accomplish the business purpose for which it was collected; and (iii) whether you have exercised your right to request deletion.

8.2 CCPA Rights

California residents have the right to access, correct, delete, and opt out of the sale or sharing of their personal information. You may also designate an authorized agent to make requests on your behalf. To exercise your rights, email us at support@familyhelpresources.com.

8.3 Shine the Light

California residents may request information about whether we have disclosed personal information to third parties for their direct marketing purposes by emailing support@familyhelpresources.com.

9. How to Contact Us

Please direct questions or concerns about this Privacy Policy or our Services to:

FamilyHelpResources.com
Pennsylvania, USA
Email: support@familyhelpresources.com

Please note: We are not a government agency and are unable to assist with applications for government benefits, appeals, or eligibility determinations. For government program assistance, please contact the relevant agency directly.

10. Effective Date

This Privacy Policy was last revised and is effective as of May 5, 2026.