Terms & Conditions

YOU AGREE THAT BY USING THE SITE YOU ARE AT LEAST EIGHTEEN (18) YEARS OF AGE AND ARE LEGALLY ABLE TO ENTER INTO A CONTRACT.

1. Privacy Policy

Our complete Privacy Policy can be found at FamilyHelpResources.com/privacy. The Privacy Policy is expressly incorporated into these Terms by reference. By using the Site, you agree to the collection and use of your information as described in our Privacy Policy.

2. Site Content, Ownership, and Limited License

A. Content

The Site contains materials including articles, guides, resource lists, text, data, images, graphics, designs, and the “look and feel” of the Site, as well as trademarks, logos, and other intellectual property (collectively, “Content”).

B. Ownership

The Site and Content are owned or controlled by us and our licensors. All right, title, and interest in and to the Content is protected by U.S. and international copyright, trademark, and other intellectual property laws to the fullest extent possible.

C. Limited License

Subject to your strict compliance with these Terms, we grant you a limited, non-exclusive, revocable, non-assignable, personal, and non-transferable license to access and use the Site and Content for your personal, non-commercial use only. This license does not give you any ownership of, or any other intellectual property interest in, any Content, and may be suspended or terminated for any reason in our sole discretion without advance notice.

D. Rights of Others

When using the Site, you must respect the intellectual property and other rights of us and others. Unauthorized use of Content may violate copyright, trademark, privacy, and other laws, and may result in personal liability.

3. Content and Site Use Restrictions

A. Site Use Restrictions

You agree that you will not: (i) use the Site for any unauthorized commercial purpose, including advertising, soliciting funds, or collecting product prices without our consent; (ii) engage in any activity that seeks to harm individuals or that is unlawful, offensive, threatening, or harassing; (iii) reverse engineer, decompile, or disassemble any Site source or object code or software; (iv) interfere with a user’s access to the Site or its proper operation; (v) circumvent any security feature of the Site; (vi) harvest or collect personally identifiable information about other users without their express consent; (vii) attempt unauthorized access to the Site or connected systems; or (viii) otherwise violate these Terms.

B. Content Use Restrictions

You agree that you will not: (i) use any robot, spider, crawler, scraper, or automated tool to gather, copy, or distribute Content; (ii) frame or utilize framing techniques to enclose any Content; (iii) modify Content; (iv) copy, reproduce, archive, sell, publish, distribute, or otherwise exploit Content for any commercial purpose without our prior written consent; or (v) insert code or products to manipulate Content in any way that adversely affects user experience.

C. Availability

We may immediately suspend or terminate the availability of the Site and Content to anyone, in whole or in part, for any reason, in our sole discretion, and without advance notice or liability.

4. Informational Content Disclaimer

FamilyHelpResources.com publishes free educational content to help individuals and families understand what financial assistance resources and programs may be available to them.

Nothing on this Site constitutes legal advice, financial advice, tax advice, benefit eligibility determinations, or any other professional advice. We are not licensed attorneys, financial advisors, benefits counselors, or government officials. We do not represent or advise any individual on eligibility for any government or private assistance program.

Information on this Site may not be accurate, complete, or current at all times. Government programs, income limits, deadlines, and eligibility rules change frequently. Always verify information directly with the relevant agency, organization, or a qualified professional before acting on any information found on this Site. You use this Site entirely at your own risk.

We are not responsible for any actions you take or do not take based on content published on this Site.

5. Not a Government Agency — Important Disclaimer

FamilyHelpResources.com is a privately operated, independent educational website. We are not a government website, a government agency, a government contractor, or in any way affiliated with or authorized by any federal, state, or local government entity, including but not limited to:

• The Social Security Administration (SSA)
• The U.S. Department of Health and Human Services (HHS)
• The U.S. Department of Agriculture (USDA)
• The Internal Revenue Service (IRS)
• Any state or local social services or benefits agency

We do not collect, process, or transmit applications for any government benefit program. We do not have access to any government database or benefit records. We cannot determine, influence, or appeal any benefit eligibility decision. Mentioning a government program on this Site does not constitute any form of endorsement by or affiliation with that program or agency.

For official information about any government benefit or assistance program, please visit the relevant agency’s official website (ending in .gov) or contact that agency directly.

6. Affiliate Links and Third-Party Resources

This Site may contain links to third-party websites, organizations, and resources. Some links on this Site may be affiliate links, meaning we may receive compensation if you click on a link or access a service, at no additional cost to you.

We strive to only recommend and link to resources we believe may be genuinely helpful to our readers. However, we make no warranties regarding the quality, accuracy, reliability, or appropriateness of any third-party resource or service.

Any interactions, transactions, or dealings you have with third parties found on or through this Site are solely between you and the third party. We disclaim all liability in connection with any third-party products, services, policies, or transactions.

7. Feedback You Submit

A. General

We may offer users the opportunity to submit messages, comments, feedback, questions, or other information through the Site (“User Content”). You retain whatever legal rights you have in your User Content and remain responsible for it.

B. Non-Confidentiality

Except as otherwise described in our Privacy Policy, you agree that your User Content will be treated as non-confidential, regardless of whether you mark it as such. We do not assume any obligation with respect to your User Content.

C. License to Us

By submitting User Content, you hereby grant us a non-exclusive, unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, and royalty-free right and license to use, copy, distribute, reproduce, display, publish, translate, make derivative works of, and otherwise exploit your User Content for any purpose in all formats and through any means now known or hereafter developed. You understand you will not receive any compensation for these rights.

8. Notices and Customer Service

We may give you notice of new, revised, or changed Terms by posting notice on our Site or in another reasonable manner. We may contact you by email sent to the address you have provided. If you have a question about using the Site, contact us at support@familyhelpresources.com. Provision of customer support is at our sole discretion. Please note: we are not able to assist with applications for government benefits or to answer questions about government program eligibility. Please contact the relevant agency directly for that assistance.

9. Links to Third-Party Sites

The Site may contain links to third-party websites, including government agency websites, nonprofit organizations, and other resources. These third-party sites are not subject to this Privacy Policy. We have no control over the content, operations, policies, or other elements of linked sites and do not assume any obligation to review them. We do not endorse, approve, or sponsor any linked site or third-party content.

Linking to a government website or nonprofit does not imply any affiliation with, endorsement by, or relationship with that agency or organization. Your activities on any linked site are subject to that site’s own terms and privacy policies.

10. Dispute Resolution and Arbitration

Arbitration is a required condition of your use of this Site. You and Company agree that if any controversy, allegation, or claim arises out of or relates to the Site, the Content, these Terms, or any of our actual or alleged intellectual property rights (a “Dispute”), that Dispute shall be resolved as follows.

A. Informal Resolution

You agree to attempt to resolve any Dispute informally before initiating arbitration. The party with a grievance must send written notice describing the Dispute and proposing a resolution. Your notice to us must be sent to support@familyhelpresources.com. For a period of sixty (60) days from the date of receipt of notice, the parties will communicate to attempt to resolve the Dispute. If unresolved after that time, either party may initiate arbitration.

B. Binding Arbitration

If we cannot resolve a Dispute informally within sixty (60) days, then ANY AND ALL DISPUTES MUST BE RESOLVED BY FINAL AND BINDING ARBITRATION ADMINISTERED BY JAMS (Judicial Arbitration and Mediation Services, Inc.) IN ACCORDANCE WITH JAMS’ THEN-CURRENT STREAMLINED ARBITRATION RULES AND PROCEDURES. BY AGREEING TO ARBITRATE, EACH PARTY IS GIVING UP ITS RIGHT TO GO TO COURT AND TO HAVE ANY DISPUTE HEARD BY A JUDGE OR JURY.

We will pay all costs associated with the arbitration, including JAMS fees and the arbitrator’s fees. You are responsible for your own attorney’s fees if you choose to be represented. Any arbitration under this section shall be governed by the Federal Arbitration Act (9 U.S. Code §§ 1–16).

C. Time Limit to File Claims

To the fullest extent permitted by applicable law, any claim must be initiated within one (1) year after the Dispute arises — or it will be forever barred. The parties expressly waive any contrary statute of limitations.

D. No Class Actions

YOU AGREE THAT ANY ACTION YOU BRING SHALL BE INDIVIDUALLY ON YOUR OWN BEHALF AND THAT YOU EXPRESSLY WAIVE THE RIGHT TO BRING A DISPUTE ON A CLASS OR COLLECTIVE BASIS IN ANY FORUM. THE ARBITRATOR SHALL NOT HAVE THE AUTHORITY TO FORM A CLASS OR PROCEED ON A COLLECTIVE BASIS.

E. Injunctive Relief

The foregoing arbitration provisions will not apply to any claim seeking an injunction or other equitable relief related to the Site, Content, or our intellectual property rights.

F. Governing Courts

If, and only if, a court of competent jurisdiction finds that the arbitration or class action waiver provisions above are unenforceable, you irrevocably agree to submit exclusively to the jurisdiction of the state courts of Pennsylvania. Each party irrevocably waives any objection to venue in such courts.

G. Jury Trial Waiver

YOU EXPRESSLY AGREE TO WAIVE THE RIGHT TO HAVE ANY DISPUTE HEARD BY A JURY IN STATE OR FEDERAL COURT.

H. Small Claims Exception

Either party may bring a qualifying Dispute in a small claims court of competent jurisdiction.

11. Disclaimer of Warranties

YOUR ACCESS TO AND USE OF THE SITE IS AT YOUR SOLE RISK. THE SITE IS PROVIDED ON AN “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS. To the fullest extent permissible by law, Company and its employees, agents, licensors, and assigns (“Company Parties”) disclaim and make no representations, warranties, endorsements, or promises, express or implied, as to:

• The Site (including all Content and User Content)
• The functions, features, or elements on or accessible through the Site
• Any products, services, or resources offered or referenced at or linked through the Site
• The accuracy, completeness, correctness, or reliability of any information on the Site, including any information about government benefit programs
• Whether the Site or its servers are free from harmful components including viruses or malware
• Whether access to the Site will be uninterrupted or error-free

Government program rules, income limits, deadlines, and eligibility requirements change frequently. We cannot guarantee that any information on this Site reflects the current status of any program. Always verify information directly with the relevant agency.

COMPANY PARTIES FURTHER DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

UNDER NO CIRCUMSTANCES WILL ANY COMPANY PARTIES BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGES OF ANY KIND, including any direct, indirect, economic, exemplary, special, punitive, incidental, or consequential losses or damages that are directly or indirectly related to: (a) the Site (including the Content); (b) your use of or inability to use the Site; (c) any action taken in connection with an investigation by Company Parties or law enforcement regarding your use of the Site; (d) any reliance on information published on this Site regarding government or private assistance programs; (e) any eligibility determination or benefit denial related to any program referenced on this Site; (f) any errors or omissions in the Site’s technical operation; or (g) any damage to your computer, hardware, or software from any security breach, virus, or network failure.

THE FOREGOING LIMITATIONS OF LIABILITY WILL APPLY EVEN IF COMPANY PARTIES WERE ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL COMPANY PARTIES’ TOTAL LIABILITY TO YOU EXCEED ONE HUNDRED DOLLARS ($100.00).

13. Updates to Terms

These Terms, as posted at the time of your use, shall govern such use. AS OUR SITE EVOLVES, WE MAY MODIFY THESE TERMS AND WE MAY CEASE OFFERING THE SITE UNDER THE TERMS FOR WHICH THEY WERE PREVIOUSLY OFFERED. Each time you use the Site, you are entering into a new agreement on the then-applicable Terms. You should review the posted Terms each time you use the Site. You can reject any new Terms by discontinuing use of the Site.

14. General Provisions

A. Applicable Law

These Terms will be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, excluding its choice-of-law rules. Company is not your agent, partner, joint venturer, attorney, financial advisor, or benefits counselor and assumes no fiduciary obligation to you.

B. Indemnity

You agree to defend, indemnify, and hold Company Parties harmless from and against any and all claims, damages, losses, costs, liabilities, judgments, fines, penalties, settlements, interest, and expenses (including attorneys’ fees) arising out of or related to: (i) your User Content; (ii) your use of the Site; (iii) your breach or alleged breach of these Terms; (iv) your violation or alleged violation of any applicable laws; or (v) any misrepresentation made by you. Company Parties retain the exclusive right to settle, compromise, and pay any such claims.

C. Severability

If any provision of these Terms is deemed invalid or unenforceable, that provision will be deemed severable and the remainder of these Terms will remain in full force and effect.

D. No Waiver

No failure or delay by either party in exercising any right, power, or remedy will operate as a waiver. No modification of any term will be effective unless in writing and signed by an authorized representative.

E. Assignment

We may assign our rights and obligations under these Terms, in whole or in part, to any party at any time without notice. You may not assign your rights or delegate your duties without our prior written consent.

F. Communications

When you communicate with us electronically, you consent to receive communications from us electronically. You agree that all agreements, notices, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

G. No Benefit Relationship

Your use of this Site does not create any relationship between you and any government agency, nonprofit organization, or assistance program referenced on this Site. We do not act as your representative or advocate in connection with any benefit program, application, appeal, or eligibility determination.

H. California Consumer Rights

California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 400 R St., Suite 1080, Sacramento, CA 95814, or by calling (916) 445-1254, or at www.dca.ca.gov.

15. Effective Date

These Terms and Conditions were last revised and are effective as of April 25, 2026.